Privacy Policy

Introduction

PT Manpro Teknologi Indonesia (“MANPRO”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information, company information, project data, and operational records entrusted to us.

Protecting customer data is one of our highest priorities. We believe that your data belongs to you, and we are committed to safeguarding all information stored, processed, or transmitted through our systems.

This Privacy Policy (“Policy”) explains how we collect, use, store, process, and protect information when you access:

• The MANPRO website;
• The MANPRO Project Management Platform available at https://manpro.systems;
• Any software, applications, products, services, or solutions provided by MANPRO.

By accessing or using our Website, Platform, or Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Scope of This Policy

This Policy applies to information collected through:

• MANPRO websites;
• MANPRO cloud-based software and applications;
• Customer support interactions;
• Product demonstrations and consultations;
• Any other services provided by PT Manpro Teknologi Indonesia.

This Policy governs how MANPRO collects, uses, stores, protects, and manages information related to customers, users, and visitors of our services.

Information We Collect

Depending on the services used, we may collect and process the following information:

Account Information

• Name
• Email address
• Phone number
• Company name
• Job title
• User account credentials

Project Information

• Project reports
• Project documentation
• Schedules and timelines
• Progress updates
• Budgeting and procurement records
• Project correspondence and communications
• Uploaded files and attachments

Technical Information

• IP address
• Browser type
• Device information
• Login history
• Usage analytics
• System activity logs

Communication Information

• Support requests
• Feedback submissions
• Training registrations
• Consultation requests

How We Use Information

MANPRO uses collected information solely for legitimate business purposes, including:

• Providing and maintaining our services;
• Managing user access and authentication;
• Delivering project management functionality;
• Providing customer support and technical assistance;
• Monitoring platform performance and security;
• Improving system functionality and user experience;
• Conducting maintenance and troubleshooting activities;
• Complying with legal and regulatory obligations.

We do not sell, rent, exchange, or trade customer information with third parties.

Customer Data Ownership

All project data, documents, reports, files, records, and information uploaded to the MANPRO Platform remain the exclusive property of the customer.

MANPRO does not claim ownership of any customer data stored within the platform.

Customer data will never be sold, transferred, exchanged, or disclosed to unauthorized third parties without prior authorization, except where disclosure is required by applicable law.

Customers retain full ownership and control over their information at all times.

Confidentiality Commitment

MANPRO treats all customer information as confidential.

Information entrusted to us, whether public, internal, confidential, or restricted, is handled with strict confidentiality and professional responsibility.

Prior to the commencement of a business engagement, PT Manpro Teknologi Indonesia may enter into a Non-Disclosure Agreement (NDA) with customers when required.

All employees and personnel who may have access to customer-related information are subject to confidentiality obligations and internal information security policies.

Data Security

MANPRO is developed and maintained by the internal engineering team of PT Manpro Teknologi Indonesia.

We implement administrative, technical, and operational safeguards designed to protect customer information against unauthorized access, disclosure, alteration, or destruction.

Our information security practices are aligned with internationally recognized security standards, including principles based on ISO 27001.

To maintain a secure environment, we continuously monitor, review, and improve our security controls.

Infrastructure, Backup & Disaster Recovery

MANPRO utilizes enterprise-grade cloud infrastructure hosted in Indonesia.

To maintain service availability and data integrity, we implement:

• Secure cloud hosting infrastructure;
• Automated backup procedures;
• Disaster recovery mechanisms;
• System monitoring and alerting;
• Redundancy and business continuity measures.

Automated backups are performed regularly to reduce the risk of data loss and support service recovery when required.

In addition, security assessments such as vulnerability reviews and penetration testing may be conducted periodically to help identify and mitigate security risks.

Access to Customer Data

Access to customer information is strictly limited to authorized personnel who require access for legitimate business purposes, including:

• Platform monitoring;
• Technical maintenance;
• Customer support;
• Security investigations;
• Legal or regulatory compliance.

MANPRO follows the principle of least privilege, meaning personnel are granted only the minimum level of access necessary to perform their responsibilities.

Unauthorized access to customer information is strictly prohibited.

Data Retention

Customer information is retained only for as long as necessary to:

• Provide services to customers;
• Fulfill contractual obligations;
• Maintain system integrity and business records;
• Comply with applicable legal requirements.

Upon termination of services, customer data may be retained for a limited period as required for backup, legal, operational, or regulatory purposes.

Changes to This Policy

MANPRO may update or modify this Privacy Policy from time to time.

Any changes will become effective upon publication on this page.

We encourage users to review this Privacy Policy periodically to stay informed about how information is protected and managed.

Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our information security practices, please contact us through our official contact page.

Contact Page:

https://en.manpro.id/contact/

PT Manpro Teknologi Indonesia remains committed to protecting the confidentiality, integrity, and availability of customer information and maintaining the trust placed in our platform and services.